At Zelma Engine and Gearbox Experts, our goal is to ensure your complete satisfaction with every purchase. While we take great care to provide you with high-quality products and excellent service, we understand that there may be instances where you need to return an item. Please read our detailed refund policy below to understand how refunds are processed and what criteria need to be met.

1. Eligibility for Refund:

   • You may be eligible for a refund if you have received a defective, damaged, or incorrect product.
   • Refunds may also be issued if the product does not meet the specifications as described on our website or if it fails to perform as intended.
   • We reserve the right to refuse refunds if the product has been misused, abused, or altered in any way.

2. Initiating a Refund:

   • To request a refund, please contact our customer service team within [number of days] days of receiving your order.
   • Provide detailed information about the issue, including your order number, product name, and a description of the problem.
   • Our customer service team will review your request and may request additional information or documentation to process your refund.
   • Please note that refunds will not be processed until we have received and inspected the returned item.

3. Refund Process:

   • If your refund request is approved, we will provide you with instructions on how to return the product.
   • Please ensure that the product is securely packaged and returned in its original condition, including all accessories and packaging materials.
   • Once we receive the returned item, our team will inspect it to verify its eligibility for a refund.
   • If the refund is approved, the refund will be processed within [number of days] days of receiving the returned item.
   • The refund will be issued to the original method of payment used for the purchase.

4. Non-Refundable Items:

   • Please note that certain items may not be eligible for a refund, including:
     • Products that have been used, damaged, or altered in any way.
     • Products that are not in their original packaging or are missing accessories.
     • Special-order items or customized products that were specifically made to your specifications.
   • We reserve the right to refuse refunds for items that do not meet these criteria.

5. Shipping Costs:

   • Shipping costs associated with returning the product are the responsibility of the customer, unless the return is due to an error on our part.
   • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.

6. Contact Us:

   • If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer service team for assistance.
   • You can reach us by email at [email address] or by phone at [phone number].
   • Our customer service representatives are available to assist you during our business hours.